Description

ACCESS Content Creator

Full-Time
Location: Hybrid, will need to go in to our San Fernando, Los Angeles and South Bay office a couple times a week

You give so much of yourself to your work-and here at Thrive Pet Healthcare, we recognize the impact you make every day. Across our Home Office teams, you’ll partner closely with leaders and colleagues nationwide to shape the future of veterinary care. And you’ll do it with the support, tools, and community you need to thrive.

As part of a network of 350+ hospitals and a growing corporate team, you’ll be appreciated for who you are, the expertise you bring, and the impact you make across our organization.

Who We Are

Thrive Pet Healthcare is a community of 350 hospitals nationwide united by our mission to bring quality, empathetic veterinary care to pets and their families. Our Home Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We are seeking a creative, detail-oriented, and dynamic social media and graphic design specialist to join our team as a Content Creator. The ideal candidate has a sharp eye for visual storytelling, a strong understanding of branding, a pulse on digital design trends - and a genuine love for animals.

In this role, you will create compelling videos and static content across digital, print, and social platforms, primarily supporting three major veterinary specialty and ER hospitals in the Los Angeles area. You will collaborate closely with hospital leadership, operations, veterinary relations, marketing, brand, communications, public relations, and digital teams to develop and execute content that supports strategic growth initiatives

Make an Impact as an ACCESS Content Creator

We’re looking for a Content Creator for our ACCESS Hospitals to join the Thrive Pet Healthcare Home Office team.

In this role, you’ll play a meaningful part in advancing our organization’s priorities and supporting our hospital teams. Your expertise will help improve processes, elevate the employee and client experience, and strengthen the operational foundation of a growing, nationwide veterinary network.

What You’ll Do

• Partner with Veterinary Relations Managers (VRMs) and Specialty/ER hospital leadership to align content with local growth strategies and service line priorities.

• Develop and execute location-specific marketing content, including e-blasts (CE programs, rDVM communications via SmarterSends), social media, and digital promotions.

• Own social media planning, publishing, and performance tracking; analyze engagement metrics and optimize content accordingly.

• Capture and produce photography and video showcasing hospital expertise, culture, and specialty services.
• Design and deliver graphics, videos, and layouts for digital and print materials in alignment with brand guidelines.
• Collaborate with centralized marketing teams to support cohesive, multi-channel campaigns when time allows.
• Maintain brand consistency across all assets and prepare final files for production, as needed.
• Manage a SharePoint-based digital asset management (DAM) system for scalable content organization.
• Stay current on industry trends, tools, and best practices - especially social media trends.
• Develop trust with field stakeholders such as practice managers, medical directors, and vet relations representatives at the hospitals, and operations managers, directors, and VPs that support hospital operations.
• Coach operations partners and hospitals’ leadership on marketing programs, strategies, and tactics that are appropriate for the hospitals’ goals.
• Foster a sense of belonging and collaboration among the hospitals in the region.
• Support hospitals’ leadership with empathy and with a solution-oriented approach.
• This role plays a key coordination function across three ACCESS locations, supporting B2B and B2C stakeholders, internal physicians and hospital leadership, and the needs of the support office.
• Partner with operations and hospital leadership to assess needs, capacity, and growth opportunities, translating insights into targeted marketing support and execution.
• Collaborate cross-functionally with marketing teams to brainstorm new programs, develop localized tactics, and lead hospital-specific initiatives from concept through execution.

Experience & Skills Requirements

• 7+ years of experience as a Graphic Designer, Social Media Specialist, or similar creative role

• Experience managing multiple projects simultaneously and meeting tight deadlines

• Experience working cross-functionally in marketing or brand environments

• Bachelor’s degree in Graphic Design, Fine Arts, or related field (preferred, not required)

Technical Skills

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Adobe Premier Pro (or similar editing software) etc.)

• Experience using Meta Business Suite toolset for social media management

• Strong portfolio demonstrating design excellence across social media (video and static), digital and print assets

• Photography and video editing expertise

• Animation and/or motion design experience

• Understanding of UX/UI principles (preferred)

• Knowledge of core marketing and advertising principles

• Experience with project management tools and workflows

Core Competencies

• Exceptional visual design skills with a keen eye for aesthetics and detail

• Highly organized, collaborative, and self-motivated

• Strong written and verbal communication skills

• Ability to analyze work, incorporate feedback, and continuously improve

• Skilled at building trusted relationships with key stakeholders

How You’ll Grow With Us

Here, you can grow your career through access to meaningful learning opportunities, leadership programs, and continued development, including:

• Free CE and learning resources through ThriveU
• Leadership development workshops
• Career mobility across departments and teams
• Opportunities to contribute to enterprise projects and innovation initiatives

With a nationwide network of hospitals and a dynamic Home Office, you’ll have space to thrive in your career-where your growth and wellbeing are deeply valued.

Benefits - Our Care in Action

We provide benefits designed around your mental, physical, emotional, and financial wellbeing. Some key offerings include:

• Paid time off including 8 weeks of full-pay parental leave, bereavement for humans and pets, and time off for new pet adoptions
• Medical, dental, and vision insurance, plus HSA and FSA options
• Generously subsidized backup care for children, adults, and pets
• Mental health resources including therapy and coaching
• 401k with employer contribution and no waiting period
• Pet perks including free exams and discounts at all Thrive Pet Healthcare locations
• Student loan support and scholarship programs
• Continuing education with free courses and paid time off to complete

...and so much more.

Diversity, Equity, Inclusion & Belonging

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a culture where everyone feels they belong, are supported, and are empowered to thrive.

Ready to Join Us? Apply Today!