Description

Position Summary
A well respected family-owned fine jewelry retailer is seeking a motivated and relationship-driven Client Advisor to join its close-knit team. This is a new role designed to support business growth, deepen client relationships, and serve as a trusted brand ambassador for the store.

The Client Advisor will work directly with ownership and leadership, and will play a critical role in client development, outbound outreach, and in-store sales excellence. This position offers long-term growth potential and may evolve into a more senior leadership role as the business continues to scale and as organizational needs shift.

The ideal candidate is hungry, proactive, and brings a strong sense of urgency. They are a go-getter who thrives in a team-oriented, family-style environment and takes pride in representing a high-end brand with professionalism, warmth, and personal style.

Key Responsibilities

Client Development & Sales

• Build and maintain strong, long-term client relationships through exceptional service and follow-up.
• Actively reach out to existing and prospective clients through phone calls, personalized outreach, and clienteling initiatives.
• Serve as a brand ambassador both in-store and within the local community.
• Consistently meet and exceed individual and store sales goals, contributing to annual sales targets exceeding $1 million.
• Guide clients through high-value transactions, with typical sales ranging from $2,500 to $5,000.
• Maintain detailed and accurate client profiles to support repeat business and personalized service.

Client Experience & Brand Representation

• Deliver a high-touch, white-glove client experience aligned with the company's brand.
• Create a welcoming, comfortable environment that reflects the store's casual yet polished culture.
• Demonstrate confidence, warmth, and professionalism while maintaining a strong sense of personal style.
• Represent the values of a family-oriented business that prioritizes teamwork, integrity, and mutual respect.

Store Operations & Systems

• Utilize the LUX system to manage sales, client records, and daily operations.
• Support store opening and closing procedures, including secure handling of high-value merchandise.
• Assist with merchandising, general upkeep, and maintaining a clean, inviting showroom environment.
• Collaborate closely with colleagues to ensure seamless operations and consistent service delivery.

Team Collaboration

• Contribute positively to a collaborative work culture where teamwork is essential.
• Support business initiatives and adapt as the role evolves with the organization's growth.

Required Skills & Competencies

• Minimum of one (1) year of experience in retail sales, luxury retail, hospitality, or a client-facing service environment.
• Strong interpersonal, communication, and relationship-building skills.
• Demonstrated sense of urgency and proactive approach to work.
• High level of professionalism, reliability, and personal accountability.
• Ability to work collaboratively in a team-oriented, family-style environment.
• Comfortable making outbound client calls and engaging in direct client outreach.
• Proficiency with retail systems and technology; experience with LUX is a plus.

Preferred (Not Required)Background in art, design, or jewelry-related disciplines.

• Exposure to CAD or custom design processes.
• Experience in fine jewelry or luxury goods retail.
• GIA credentials such as AJP or Graduate Gemologist.

Working Conditions

• Schedule: Tuesday – Saturday, 40 hours/week (extended hours required during holidays and peak seasons).
• Environment: Collaborative, high-volume workshop with modern equipment.

Compensation & Benefits

• Compensation: $45,000 – 55,000 per year based on experience
• Commission: Plus commission, with potential for bonuses based on performance.
• Benefits:
  • 100% employer-paid health insurance
  • 401(k) Retirement plan with annual employer contribution
  • Paid vacation and sick leave

Why Apply
This is a unique opportunity to join a respected, family-owned jewelry retailer with a strong reputation for quality, service, and craftsmanship. The Client Advisor role offers meaningful client interaction, the ability to directly impact business growth, and long-term career potential within a supportive and values-driven environment.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.