Description
Client Manager, Legal Marketing
Remote, United States
Harbor is seeking a seasoned professional with a passion for client success, project
execution and team leadership to join our Managed Services team in the role of Client
Manager. In this role, you will lead internal Data Quality teams and serve as the
primary point of contact for clients, ensuring successful delivery of services, consistent
communication, and long-term satisfaction. You will also have a key role in fostering
internal growth, operational excellence, and upholding our firm values. This is a 100%
remote position that can be worked from anywhere in the United States.
Key Responsibilities:
Manage and deliver high-quality Data Quality service projects from start to finish.
Build trusted relationships with clients, from technical staff to executive
stakeholders.
Conduct client meetings to identify needs and set project plans.
Develop and maintain documentation including Style Guides and Success
Steps.
Provide weekly status reports to clients and ensure project updates are reflected
in all internal systems.
Assign and balance workload across Data Quality team members to ensure full
utilization.
Support Quality Specialists and provide real-time availability for team support.
Lead team operations including relationship building, time-off management,
monthly or quarterly team calls, and disciplinary processes when necessary.
Maintain consistent, clear communication with internal and client stakeholders.
Required Qualifications:
5+ years of experience supporting legal marketing, with a clear understanding of
client success factors
Proficient in a legal CRM system, either InterAction or DealCloud
Strong business and client success mindset, particularly in the legal industry
Committed to professional growth—both personally and for the team
Team-oriented, with a focus on mentorship, skill-building, and supporting others’
success
Technically proficient in legal software systems and tools
Passionate about developing talent through coaching and guidance
Excellent multitasking and project management skills
Strong written communication, with experience creating client-facing
documentation
Bachelor’s degree or equivalent work experience
Key Skills:
High emotional intelligence, patience, and positivity
Strong problem-solving and creative thinking capabilities
Proven experience managing multiple simultaneous projects
Excellent interpersonal skills and ability to work with diverse teams
Strong upward, downward, and peer communication skills
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology,
operations, and intelligence. Our globally integrated team of 800+ strategists,
technologists, and specialists navigate alongside our clients – leading law firms,
corporations, and their law departments – to provide essential resources and invaluable
insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and
mutual respect, our unwavering dedication lies in shaping the future of the legal industry
and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, ethnicity, color, religion, sex,
sexual orientation, gender identity, marital status, civil union status, national origin,
ancestry, age, parental status, disabled status, veteran status, or any other legally
protected classification, in accordance with applicable law.
Requirements
5+ years of experience supporting legal marketing, with a clear understanding of
client success factors
Proficient in a legal CRM system, either InterAction or DealCloud
