Description

Position Title:
Manager of Programs and Learning Technology, My Own Business Institute (MOBI)

Position Type:
Regular

Hiring Range:

$37.31 - $44.79 per hour; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Hourly
A. POSITION PURPOSE
Leads MOBI's efforts to ensure curriculum and courses are delivered efficiently and effectively to MOBI's to partners and students. Responsible for course content, student enrollment, certification, MOBI's Learning Management System (LMS), and providing high-quality technical assistance to students and partners.

The Manager supports the Senior Director by identifying new innovative technologies and modes of delivery for the MOBI curriculum, providing excellent technical assistance to MOBI's students, staff, and partners, tracking and reporting on learning system performance, and ensuring online course delivery meets all national and international standards related to privacy and accessibility.

Reporting to MOBI's Sr. Director of Institute Relations and Program Development, the manager is responsible for assisting all aspects of MOBI program development including but not limited to LMS management and operations and partnership development and relationships.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees learning content, enrollment, and certification

• Manage and maintain content on MOBI LMS
• Manage enrollment and certification of unaffiliated students
• Manage enrollments and certification of partners' students
• Manage customized content for partners
• Manage course annual reset

Administers and maintains MOBI course delivery technology

• Monitors, maintains, improves MOBI's learning management system (LMS)
• Creates new modes of delivery of training and education

Oversees technical assistance and service to partners

• Implements custom courses on behalf of partners
• Manages technical assistance and service to partners
• Monitor and reports on partnership performance

Supports the Senior Director of Institute Relations and Program Development

• Identifying opportunities for new learning technologies and modes of delivery
• Providing excellent technical assistance to students, staff, and partners
• Tracking and reporting on performance related to enrollment and certification
• Ensuring online curriculum delivery meets national and international standards

General

• Work with and for MOBI leadership team on collaborative projects.
• Support the Executive Director as needed.

C. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

1. Knowledge

• An appropriate level of understanding of the importance of building strong internal and external relationships.
• Experience with Learning Management Systems, Moodle preferred.
• Interpersonal skills needed to work with individuals with a variety of skills and backgrounds.
• Strong customer service orientation.
• Strong communication skills (spelling, grammar, oral and written communication).
• Professional and service-oriented in approach to all constituents.
• Commitment to MOBI and working knowledge of best practices preferred.

2. Skills

• Ability to work with websites and LMS systems (Moodle experience preferred).
• Program management.
• Stakeholder communications, negotiations, and problem-solving.
• Aligning deliverables with program outcomes.
• Strong technical skills including G-suite tools, Microsoft Access, Microsoft Word, Microsoft Excel, email, and knowledge of social media.
• Identifying and addressing problems and risks.
• Organized and flexible with ability to set priorities.

3. Abilities

• Ability to work with confidential information.
• Ability to handle extremely detailed information.
• Ability to multi-task in a fast-paced environment.

4. Education and Experience

• Bachelor's degree required.
• 1- 3 Years of experience.

D. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
• May be required to occasionally travel to outside customers, vendors or suppliers.

E. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment and may be required to work from home up to 100% of time.
• Heavy task and project oriented-work.
• May experience frequent interruptions during work hours.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750.