Description

Overview

The primary purpose of the Outside Services is to assist the Director of Golf and 1st Assistant Golf Professional with all duties relating to the front of line areas of the golf operation. The Outside Services consist of six facets; front of the house valet, ballroom valet, practice range, cart staging, cart barn, and golf tournament services. These tasks encompass the clubhouse, driving range, and the golf course area. These areas are required to ensure that all of the needs of our golfing guests are met during the course of their play with the highest degree of customer service while maintaining the policies and procedures of Trump National Golf Club Los Angeles.

Essential Responsibilities

• Provide excellent valet service for restaurant and golf guest.
• Assist with all guest bag handling from point of arrival to departure of the clubhouse.
• Greet and direct guests to clubhouse amenities.
• Work with golf shop and host stand to assist guests with taxi and shuttle services.
• Ensure that all vehicle keys and guest's golf bags are secure at all times.
• As a courtesy, assist any guests with the carrying of gifts, flowers, etc. when requested.
• Retrieve items from guest's vehicles at guest's requests.
• Ensure that ONLY invited guests enter any event room.
• Ensure that the Practice Range is properly set up every morning for our golfing and range guests.
• Ensure that the golf shop and cart barn are stocked with range balls at all times.
• Assist all range and golfing guests with golf bags and any questions or needs they should have.
• Maintain fully stocked hutches at all times; Cart Staging & Range
• Continually pick the range throughout the day.
• Perform a" CLEAN PICK" upon closing the range EVERY NIGHT.
• Ensure that the entire inventory of dirty range balls are cleaned and prepped for the opening staff the following day.
• Ensure that the range line has been moved properly and prepared for the next day.
• Ensure that all breakdown is performed on specified days in order to accommodate for mowing days.
• Collect range ball bags & receipts from all non-golfing range guests.
• Ensure that all six range flags are in place at all times.
• Ensure that all range yardage signs reflect the proper yardages at all times.
• Assist with set up in regards to range golf clinics and other range events.
• Assist with Teaching, V.I.P., and College Programs set up.
• Assist with youth camp set up.
• Ensure that Short Game area is set up at all times.
• Assist with Tournament events as it pertains to Practice Range activities.
• Enforce all rules and regulations of the Practice Range and Short Game area.
• Control the appearance and detailing of the Practice Range Hutches and Bag Stands
• Monitor range for all specified rules and regulations i.e. Mats ONLY
• Coordinate Practice Range set up in accordance to scheduled events i.e. mats to grass.
• Ensure that all arriving golfing guests are greeted and attended to.
• Ensure that all arriving golf bags are properly allocated to the appropriate golf cart in a timely manner.
• Inspect and control the cleanliness and detail of every golf cart including but not limited to the wheels, wheel wells, undercarriage, body, floor board, accessory holders and cubbies, club cargo area, back accessory basket, and roof.
• Ensure that every staged golf cart is properly supplied with a scorecard, pencil, (2) towels, (2) Trump water bottles, a full stock of sand and seed, and a functioning G.P.S. Unit.
• Cart Barn employee is to fully wash and dry every cart. Ensure the wheel wells, roof, interior, club cargo area, and seats are cleaned, dried, and free of trash.
• Thoroughly clean all rental clubs and ensure that all rental clubs are in each set.
• Ensure that the hutch is fully stocked at all times.
• Assist the Starter with orientation and directions to the deli, locker room, practice range, putting green, and the first tee.
• Assist in general upkeep of your respective areas which includes but not limited to Valet 1, Valet 2, Cart Staging, LBO, Driving Range, Cart Barn, and Exterior Area Surrounding Cart Barn Entrance. This includes but is not limited to sweeping up trash and plant debris, cleaning all signs/hutches/desks, and informing maintenance or a manager of any repair/paint/major clean up that needs to occur.

Benefits

• Nationwide corporate discounted rates for hotel accommodations

• Employee discounts for golf programs and restaurants

• Year-round employee events

• Employee recognition programs