PORT TECHNICAL SUPPORT ANALYST IV

Salary: $12,655 – $15,678/month, 37.5-hour work week

Oakland, CA

Your Port. Your Community. Your Career.

When you join the Port of Oakland, you become part of a proud local legacy, an organization that touches virtually every resident with its services and programs. The Port of Oakland oversees the Oakland seaport, Oakland San Francisco Bay Airport (“OAK”), and 20 miles of waterfront. The Oakland seaport is one of the top ten busiest container ports in the U.S.; OAK is one of three major commercial airports serving the nine-county San Francisco Bay Area, offering over 300 daily passenger and cargo flights; and the Port’s real estate includes commercial developments such as Jack London Square and hundreds of acres of public parks and conservation areas.

The Port of Oakland is currently recruiting for the position of Port Technical Support Analyst IV. Under direction, the Port Technical Support Analyst IV leads the technical support functions of the MIS department, including one or more of the following areas: PC & Network infrastructure maintenance, support & enhancement, project lead and/or management, voice and data communication systems maintenance and support, MIS Customer Services and system training for all Port divisions and departments computer users. Performs related work as assigned.

Typical duties may include, but are not limited to the following:

• Plans, leads, organizes and conducts microcomputer operation functions, such as setting up and installing computer equipment, installing peripheral software and performing file backups, reassignment or relocation of user support infrastructure, or assigns to staff.
• Monitors and supports computer and network processing by setting batch files, system back-ups, troubleshooting, reformatting or restoring hard disks and files, or assigns to staff.
• Establishes and implements regular maintenance and repair schedules for microcomputer, LAN/WAN, and telecommunication equipment, or assigns to staff.
• Leads MIS Customer Service functions provided to Port-wide system users such as the MIS Help Desk, Hotline, and user service requests response and tracking management.
• Advises departments on types of applications or available software capable of meeting their defined needs. Provides project coordination or leads in project management.
• Organizes and assigns work; provides leadership and technical supervision for subordinates; may prepare performance appraisal reports for signature; assists in the preparation of annual work plans of subordinates.
• Advises in design, development and tests on application programs for Port Internet, Intranet and network application users.  Recommends or develops custom program applications using appropriate systems and programming facilities.
• Prepares detailed system design specifications and reviews; installs and maintains third party software packages as required.
• Assists user departments in defining requests for computer service by preparing a project plan, a systems acquisition RFP/RFQ and/or a conceptual design of the proposed system Provides user education and training as required.
• Participates in training and the development of in-house software for Internet/Intranet applications, as well for systems processing and programming techniques.
• Performs related work as assigned.

Minimum Requirements:

Education: Bachelor's degree from an accredited college or university in computer science, electronics, mathematics, business administration or closely related field.

Experience: Four years of recent end-user PC/LAN/WAN, Telecommunications Services and/or Customer Services experience in a private or public organization, of which one year must be in a lead capacity.

Additional Requirements: This classification requires each incumbent to successfully complete a Transportation Security Administration (TSA) background check, which will include a fingerprint-based Criminal History Records Check (CHRC) and a Security Threat Assessment (STA), prior to being considered for this position. In addition, incumbents will be required to complete and pass a U.S. Customs Airport Security Program Check (19CFR122.182). This status must be maintained for the duration of employment.

Required Knowledge, Skills and Abilities: Microcomputer systems to solve common and complex hardware, software and application failures in a reasonable amount of time. One or more of the following computer languages: Visual Basic, HTML, C or other 4GL-system language. Working knowledge of at least one of the following data base systems:  MS Access, MS SQL, Oracle and HP Image; Principles and practices of “Customer Services” in a technical environment ; Principles and techniques of effective supervision; Simple and complex programming methods and techniques, including online systems and data base design; Operations and interconnections of telecommunication equipment, networking components and peripheral equipment, including lines, servers, routers, and bridges.

The Port’s compensation and benefit program ranks among the best in the region for public jurisdictions and is designed to reward performance and promote a balanced lifestyle, both at the workplace and away from the workplace, for our employees and their families. The Port is committed to the health and well-being of its employees and has been recognized as a FIT-Friendly Employer by the American Heart Association. We offer a comprehensive benefit package, including medical, dental, vision, life insurance, 457 plan and paid leave. The Port offers retiree medical benefits for employees and dependents after 10 years of CALPERS service (including 5 years at the Port).

To apply for this exceptional opportunity or obtain more details, please visit us www.governmentjobs.com/careers/portoakland. Apply by November 20, 2026, at 5:00 pm.

Equal Opportunity Employer