Description

Position Summary   

The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.  

Essential Functions 

Sales and Customer Experience 

• Lead daily sales floor operations aligning the team focus with performance goals and audience experience.
• Direct team assignments based on traffic patterns, event activity and store priorities
• Train staff on store products, concert programming and retail operational guidelines  
• Serve as the primary escalation point for customer questions and service concerns 
   

Operations & Merchandising 

• Maintain smooth daily store operations through planning and execution of retail policies and procedures
• Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures  
• Manage store readiness through inventory restock and stockroom organization
• Collaborate on visual merchandising plans and execute floor resets tied to retail activities
• Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations  

Team Leadership & Development 

• Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture
• Develop and manage team schedules aligned with concert calendar and business needs
• Recruit, hire, onboard and train front-line retail staff
• Provide ongoing coaching, skill development and performance feedback to support sales and service expectations  
  Relationships: 

Reports To:      Senior Operations Manager, Retail Services 

Supervises:      Up to 15 part-time Sales Associates and Supervisors 

Requirements

• A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation
• Bachelor’s degree or equivalent experience
• Proven ability to deliver sales performance while creating an engaging retail experience
• Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees
• Strong verbal and written communication skills and the ability to work effectively with internal and external partners
• Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment
• Demonstrated visual merchandising skills
• Proficiency with POS systems and Microsoft Office applications
• Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment.
• Passion for music and understanding of classical music programming a plus
• Other duties as assigned, regular evening and weekend shifts required weekly
  Updated 3/2026