Description

Job Title:                    Seasonal Customer Service Representative/Adoptions Counselor

FLSA Status:             Non-Exempt/Union/Full-time

Salary:                        $21.00 per hour

Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 5,000 lives saved each year.  To learn more about us, visit www.phs-spca.org.

Who you are: Someone that truly believes in animal welfare and is ready to make a lasting impact in the lives of our adoptable animals. You have strong customer service skills and enjoy speaking with members of the public to place cats and kittens into permanent, loving and responsible homes. 

Essential Duties and Responsibilities: include the following (other duties may be assigned):

• Perform job duties operating in a manner that is consistent with the goals/objectives of PHS, ensuring policies are being applied in a manner that is effective in reaching those goals.

• Show cats and kittens available for adoption in an educational and informative manner, seeking to make logical and lasting matches by utilizing the animals’ medical and behavioral evaluations as well as the potential adopter’s profile information.

• Counsel visitors on safe behaviors when meeting adoptable cats and kittens to ensure a positive experience for all and to prevent avoidable quarantines to animals like puppies and kittens that can play rough in adoption visits.

• Be able to work with a diverse customer bases – listening to and communicating with various personality types to work towards positive adoption outcomes for the animals as well as the people we serve.

• Actively make suggestions for more appropriate animals to adopters who may be looking at an animal that doesn’t quite fit their experience level – rather than simply saying no.

• Make additions to our website as new cats and kittens are brought up for adoption – including photos and bios. Also removing cats and kittens from our website in a timely fashion as they are adopted.

• Maintain a positive, educational approach with a willingness to listen when dealing with the public, the staff and volunteers.
• Administer microchip IDs to public animals at owner’s request.

• Counsel and work with the public on issues related to responsible animal care, such as spaying/neutering, vaccinations, vet care, identification, animal behavior, adoptions, etc.

• Handle all counter transactions, which include, but are not limited to: adoption interviews, cashier duties, cat licensing, and microchips/ID tags.

• Provide spot cleaning in kennels and maintain the Adoption Center’s appearance throughout the business day. This also includes putting away donations, keeping shelter laundry running and other tasks associated with general cleanliness.

• Safely handle and socialize cats and kittens PHS/SPCA makes available for adoption.

• Work effectively under pressure to deliver results in a fast-paced environment.

• Work professionally and effectively with the public, volunteers and fellow co-workers.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Proficient using Microsoft office and Chameleon
• Upon hire, must pass a background check.
• Upon hire, must complete procedures to join union.

• Must be available to work 6 months; June through December.

• Possess a valid California driver's license with a satisfactory driving record, to be insured by our insurance company.

• Good working knowledge of cats, their nutrition, general care, and related information.

• Knowledge, appreciation and respect for animals, including birds, reptiles, rodents and small animals.

• Ability to work with and handle cats and kittens. Highly motivated toward the welfare and humane treatment of all animals. 

• Must demonstrate clear and professional communication skills, addressing issues as they arise with our shelter animals for quick resolution by Behavior or Veterinary staff, as appropriate.

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Excellent Benefits Package Available

• Sick pay
• Employee Assistance Plan

Available to all employees with pets:

• Free vaccines, spay/neuter, microchipping, and two pet adoptions
• Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.

For more information about our available job opportunities and how to apply, please visit our website at www.peninsulahumanesociety.org/careers

The Peninsula Humane Society & SPCA is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  EOE/M/F/D/V/SO