Description

Animal Health & Guest Experience

Representative

Location: Coronado Animal Care Facility (CACF)

Schedule: Full-time or Part-time; weekends and holidays required

Reports To: Animal Care and Guest Experience Supervisor and Executive Director / Shelter

Leadership

FLSA Status: Non-Exempt

Position Summary

The Animal Health & Guest Experience Representative is a hybrid, hands-on role that

supports animal health and daily care, veterinary services, and front-of-house guest

engagement at PAWS of Coronado. This position plays a critical role in ensuring animals

receive compassionate, high-quality care while every guest—whether adopter, volunteer, donor,

or community member—has a welcoming, informative, and positive experience.

This role is cross-trained in all aspects of daily shelter operations, works collaboratively with

medical staff, animal care staff, volunteers, and leadership to support shelter operations,

medical workflows, adoptions, reunifications, and community services.

Requirements

Essential Job Duties

1. Animal Care 

Provide daily husbandry for dogs, cats, and other small animals, including feeding,

cleaning, enrichment, and basic grooming

Maintain clean and sanitary kennels, enclosures, exam areas, and common spaces in

accordance with shelter and disease-control protocols

Support animal intake processes, including assisting with stray intakes and documenting

behavior and condition observations

Monitor animal health and behavior daily and promptly report concerns to medical or

leadership staffAnimal Health & Guest Experience

Representative

Safely handle and restrain animals of varying sizes using Fear Free and low-stress

handling techniques

Assist with animal transport to and from veterinary partners, rescues, events, or other

facilities as needed

Enter detailed notes and updates into shelter software (ShelterLuv) to support

shelter-wide communication

Assist with adoption support activities such as meet-and-greets, advocating for animals,

and attending events as needed

2. Guest Experience & Front Desk Services

Serve as a welcoming, professional first point of contact for all guests entering or

contacting PAWS of Coronado

Greet guests, answer phones and emails, and route inquiries to the appropriate

department

Check in and assist guests for adoptions, relinquishments, euthanasia services, vaccine

clinics, and spay/neuter appointments

Reunite lost pets with their owners by confirming ownership, processing paperwork, and

collecting applicable fees

Process licensing applications, donations, payments, invoices, and receipts accurately

Support volunteer engagement by assisting with onboarding, mentor walks, and general

volunteer support

Help post adoptable animals to the PAWS website and assist with basic photography

and social media support as needed

Sort and log in-kind donations and assist with basic administrative and clerical tasksAnimal Health & Guest Experience

Representative

3. Veterinary Assistant & Medical Support Duties

Assist veterinary staff with medical intake exams, wellness checks, and daily medical

rounds

Prepare animals for surgery and provide monitoring and post-operative care as directed

Administer vaccinations, medications, and treatments under veterinary supervision

Collect laboratory samples (blood, stool, urine) as directed

Support community vaccine clinics and spay/neuter services

Maintain accurate and timely medical records within ShelterLuv and organizational

systems

Coordinate medical appointments and transport with external veterinary partners

Assist with inventory management, including medical supplies and medications

Support tracking and follow-up of medical care for animals in foster or lifetime care

programs

Qualifications

Strong understanding of animal behavior and force-free handling experience required.

Comfortable working with dogs, cats, and small animals of all sizes and temperaments;

ability to lift up to 70–80 lbs

High school diploma or GED required; some college or veterinary assistant training

preferred

1–2 years of experience in animal care, veterinary assisting, animal shelter experience,

or customer service preferredAnimal Health & Guest Experience

Representative

Experience administering vaccinations, providing animal restraint required

Veterinary Assistant certification or equivalent experience strongly preferred

Ability to obtain a Veterinary Assistant Controlled Substance Permit

Fear Free Certification or willingness to become certified within six months of hire

Strong customer service and communication skills

Computer proficiency, including comfort with shelter software and basic office tools

Valid driver’s license and ability to drive company vehicles

Work Environment & Physical Requirements

Fast-paced shelter environment with frequent standing, walking, bending, and lifting

Exposure to noise, odors, and animals of varying health and temperament

Ability to safely restrain animals and perform physical tasks throughout the shift

Compensation & Benefits

Compensation:

89Competitive hourly wage ($xx-$xx/hour) commensurate with experience

Benefits may include (based on status):

Health, dental, and vision insuranceAnimal Health & Guest Experience

Representative

Paid time off and holidays

401(k)

Employee discounts and at-cost vaccinations

Continuing education and professional development support

Uniform allowance

Why Join PAWS of Coronado?

PAWS of Coronado is committed to compassionate animal care, strong community partnerships,

and a supportive, inclusive workplace. This hybrid role offers the opportunity to make a direct

impact on animal welfare while building meaningful relationships with the community we serve- email cover letter and resume to info@pawsofcoronado.org, immediate opening