Description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:

Evaluates, analyzes, and maintains Human Resources Information Systems (HRIS). Participates on project teams for system changes, enhancements, and technology implementations. Executes testing according to defined test plans. Supports end users with issue resolution. Contributes to process optimization through automation, scripting, and application of emerging HR technology.

The base salary range for this role is $70,310 - $101,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Customer Support

• Manage daily HRIS support activities for HR systems, including SAP SuccessFactors (Recruiting/Onboarding), Learning Management, and Case Management systems.

• Troubleshoot system access and functionality issues; assist end users.

• Resolve exceptions to standard processes through research or cross-functional consultation.

• Identify trends in user issues and recommend system or process improvements.

• Escalate complex issues to HRIS team members as appropriate.
Systems Administration

• Participate in system upgrades, enhancements, and operations by performing user acceptance testing.

• Maintain system files and tables affecting access and functionality.

• Update system configuration based on organizational changes, legal requirements, and business processes.

• Develop and maintain system configuration and process documentation for HRIS.

• Support configuration and administration of SAP SuccessFactors modules, primarily Recruiting Management and Onboarding, with increasing focus on platform capabilities.
Technology & Automation

• Assist in developing and executing Python scripts for data processing, reporting, and automation of HRIS tasks.

• Support implementation and ongoing use of AI-assisted tools to enhance productivity and efficiency.

• Contribute to robotic process automation (RPA) initiatives by identifying automation opportunities and assisting in solution development.

• Build foundational knowledge of HRIS integration patterns, including data flows between SAP SuccessFactors and downstream systems (e.g., PeopleSoft).

• Maintain awareness of emerging HR technologies and identify opportunities to apply new tools and methods.
Other Job Duties

• Interface with departments and vendors to identify issues impacting HR systems.

• Perform audits to ensure proper system usage, access, and data integrity.

• Review training materials for technical and functional accuracy.

• Create FAQs and technical documentation for system users.

• Execute special projects as assigned.

COMPETENCIES:

• Integrity

• Communication

• Customer Focus

• Interpersonal Savvy

• Perseverance

• Planning and Organizing

• Learning On the Fly

• Technical Curiosity

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's degree preferred (Information Systems, Human Resources, Business, or related field).

• 2+ years of experience in HRIS, HR operations, or analytical roles

• Ability to work independently and manage multiple priorities in a fast-paced environment

• Excellent analytical and customer service skills

• Ability to analyze data to identify and resolve issues

• Ability to use online systems and applications (Microsoft Office, PeopleSoft, SAP SuccessFactors, or other SaaS HR systems)

• Ability to write or execute basic scripts or queries (Python, JavaScript, or similar) or demonstrated interest in developing these skills

• Familiarity with or interest in automation, AI-assisted workflows, or RPA is a plus

• Strong analytical and customer service skills

• Ability to interact with all levels of internal and external personnel

• Ability to maintain confidentiality

• Strong verbal and written communication skills

• High attention to detail and accuracy

PHYSICAL REQUIREMENTS/ADA:

• Job requires ability to work in an office environment, primarily on a computer.

• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

• Consistent timeliness and regular attendance.

• Vision requirements: Ability to see information in print and/or electronically.

• This role requires regular in-office presence, including systems testing in lab environments and client support. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross Stores, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.