Description

Make a real difference in your community!

Maximus is hiring a Bilingual Community Outreach Specialist (English/Spanish) in Mountain View, CA! 

In this role, you’ll be the face of Medi-Cal managed care—connecting individuals and families to the healthcare resources they need, guiding them through enrollment, and helping them make informed decisions about their coverage.

If you’re passionate about helping others and want a role where your work creates immediate, meaningful impact, this is your opportunity.

*This is a fully onsite role based in Mountain View, CA.*

Why Maximus? 

• Competitive Compensation - Quarterly bonuses based on performance
• Professional Development Opportunities- Participate in training programs, workshops, and conferences
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Tuition Reimbursement - Invest in your ongoing education and development
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA
•  Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Must reside in Santa Clara county and be able to work onsite at our surrounding locations. Travel within the county is part of the role—mileage reimbursement is provided for any travel beyond your home base location

Essential Duties and Responsibilities:

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines
• Perform initial eligibility screening for services using defined criteria and procedures
• Review and screen applications and supporting documentation for completeness and accuracy
• Enter, update, and maintain application, intake, and case information in applicable databases and systems
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process

Minimum Requirements:

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
   

Program Specific Requirements:

• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout surrounding counties as needed
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred
• Basic computer navigation skills
• Ability to navigate multiple screens and systems