Description

NOTE: All County of Orange classifications will receive a 3% increase to the salary range, effective Friday, September 4, 2026.

Applications will be accepted on a continuous basis until the needs of OCERS have been met. Interested applicants are encouraged to apply immediately.

Please note that this position will be filled as limited-term. 

Limited-term positions are funded for a specific duration—this assignment is estimated to last approximately three (3) years. While limited in funding, incumbents appointed to limited-term roles receive the same benefits as regular employees and are considered County employees for purposes of internal transfers and promotional opportunities. All limited-term positions are subject to the same probationary period as regular-status positions within the same classification.

WHO WE ARE

Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $30 billion-dollar pension fund.

Mission

OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.

Vision

OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.

Values

Open and Transparent
Commitment to Superior Service
Engaged and Dedicated Workforce
Reliable and Accurate
Secure and Sustainable

THE OPPORTUNITY

The Orange County Employees Retirement System (OCERS) is seeking a collaborative and analytical Change Management Specialist (Staff Specialist) to support organizational change initiatives, particularly those involving technology, business processes, and operational improvements.

Under the general supervision of the Director of the Enterprise Project Management Office (EPMO), this position performs professional-level analytical and coordination work for assigned projects. The incumbent gathers and analyzes information, assists with identifying organizational impacts, prepares change-related materials and recommendations, coordinates and contributes to project activities, and supports employee communication, training, and readiness efforts.

The successful candidate will be organized, analytical, and an effective communicator who enjoys working with employees, project teams, and stakeholders to support the implementation of new systems, processes, and procedures.

Requirements

MINIMUM QUALIFICATIONS

Experience/Education

• Three years of professional-level experience performing organizational development, change management, project management, business process improvement, organizational communications, training, human resources, or closely related work that demonstrates the knowledge and abilities required for this position
• A bachelor's degree from an accredited college or university in Business Administration, Organizational Development, Human Resources, Public Administration, Communications, Psychology, Information Systems, or a closely related field may substitute for one year of the required experience
  
  

HIGHLY DESIRABLE

Experience in one or more of the following is highly desirable:

• Supporting change management activities for technology implementations, system upgrades, process improvements, or automation
• Familiarity with recognized change management practices or methodologies, such as Prosci ADKAR, Kotter's 8-Step Change Model, McKinsey 7-S Framework, or similar approaches
• Gathering and analyzing information regarding organizational and employee impacts
• Preparing change impact assessments, readiness checklists, stakeholder lists, communications, FAQs, presentations, or other project materials
• Coordinating meetings, working sessions, training, demonstrations, or other project activities
• Preparing user guides, job aids, quick-reference materials, or desk procedures
• Tracking project activities, training completion, communications, issues, readiness, and adoption information
• Working with project managers, Business Leads, Process Owners, Information Technology staff, vendors, and subject matter experts
• Experience supporting enterprise systems such as ERP, pension administration systems, HRIS, CRM, or other business applications
• Professional Change Management certification, such as Prosci or equivalent, is desirable but not required

ESSENTIAL DUTIES

The duties listed below are examples of the types of work performed by the position. The incumbent may perform other related duties as assigned.

Change Management and Impact Analysis

Provides change management support for assigned projects, particularly technology implementations, system upgrades, process changes, and automation
Gathers and analyzes information from project managers, Business Leads, Process Owners, technical staff, and other stakeholders
Assists in identifying impacts to employees, work processes, and business units
Prepares impact summaries, readiness checklists, stakeholder lists, and other project materials
Uses established change management practices, templates, and guidelines to develop recommendations and support approved change activities

Communications and Stakeholder Coordination

Drafts staff announcements, FAQs, user notices, email communications, intranet content, talking points, presentations, and other change-related materials
Coordinates and contributes to communications with project schedules, testing, and implementation activities
Coordinates and contributes to meetings, working sessions, and briefings; prepares agendas and materials and documents action items
Serves as a point of contact for routine change-related questions and refers complex issues to the appropriate project lead or manager
Training and Employee Support

Collaborates with Learning and Organizational Development staff, subject matter experts, vendors, and project teams to support the planning, delivery, and evaluation of training activities
Assists with scheduling and conducting walkthroughs, demonstrations, open labs, and other employee support activities
Compiles and updates user guides, job aids, quick-reference materials, and desk procedures
Tracks training completion and gathers feedback regarding training and support needs
Tracking, Documentation, and Reporting

Maintains change logs, stakeholder lists, project files, communications, training records, and other documentation
Compiles available readiness, training, utilization, adoption, and other project information
Prepares status updates, summaries, and recommendations for the project manager and department management
Documents lessons learned and assists with maintaining templates and standard resources for future projects

THE IDEAL CANDIDATE WILL POSSESS

Knowledge of:

Organizational change management principles and practices
Project management concepts and project lifecycles
Organizational development and business process improvement
Stakeholder communication and engagement
Training coordination and adult learning principles
Methods of gathering, analyzing, documenting, and reporting information

Ability to:

Gather, analyze, and summarize information from multiple sources
Identify organizational and employee impacts and develop practical recommendations
Prepare clear and accurate written materials, reports, and presentations
Coordinates and contributes to meetings, communications, training, and other project activities
Build effective working relationships across departments and with individuals at all levels
Work independently within established guidelines and recognize when issues should be elevated to management
Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail