Description

THE ROLE
Our client, a luxury custom jewelry brand, is seeking a talented and highly organized Custom Jewelry Production Lead to manage the execution of bespoke jewelry production while acting as a key liaison between leadership, design, vendors, and clients. The ideal candidate will bring deep experience in fine jewelry production and a strong understanding of high-end materials and craftsmanship.

While this role interfaces with marketing and PR teams, both internal and third-party agencies, it is not responsible for marketing execution. Instead, the focus is on providing accurate, timely production-related information and imagery to support storytelling, content development, and brand consistency.

This is a high-impact role that will play a central part in maintaining the brand’s reputation for exceptional quality, personalized client service, and smooth operational flow.

KEY RESPONSIBILITIES

• Manage the end-to-end production of custom and bespoke jewelry pieces, ensuring timely delivery and impeccable quality
• Collaborate with clients to interpret and refine their design vision into executable concepts
• Oversee communication with vendors, CAD designers, and bench jewelers to maintain production standards and timelines
• Translate design direction into actionable production steps through CAD files or hand sketches
• Liaise with internal marketing team and third-party agencies to provide necessary production assets and product details for campaigns, events, and promotions
• Support sales team with accurate product information, inventory status, and digital assets for client presentations and proposals
• Maintain up-to-date production documentation, image libraries, and custom order tracking
• Participate in trunk shows, trade events, and private client appointments to provide production knowledge and logistical support
• Coordinate visits to Downtown LA production vendors and ensure alignment across all external partners
• Ensure the brand’s quality, service, and visual standards are upheld across all production touchpoints

EXPERIENCE & QUALIFICATIONS

Experience:

• 4–6 years in fine or luxury jewelry production, with hands-on experience managing custom pieces from start to finish
• Experience working directly with CAD designers, vendors, and manufacturing teams
• Familiarity with luxury-level service standards and high-ticket custom jewelry

Education:

• Bachelor’s degree in Jewelry Design, Product Development, or a related field preferred
• GIA certifications (e.g., Jewelry Design & Technology, Graduate Jeweler) a plus

Technical & Business Skills:

• Working knowledge of CAD software (e.g., Rhino, Matrix, ZBrush) and production tracking systems
• Solid understanding of gemstones, precious metals, and the custom jewelry process
• Strong communication skills to collaborate across departments and with high-end clientele
• Proficiency in Microsoft Office and/or project management tools

Soft Skills:

• Highly detail-oriented and organized, with excellent follow-through
• Calm under pressure and comfortable managing multiple timelines
• Strong interpersonal and client-service skills with a polished, professional demeanor
• Collaborative mindset and proactive approach to problem-solving

WORKING CONDITIONS & LOCATION

• Location: Onsite in the Greater Los Angeles Area (Confidential)
• Schedule:
  • Monday – Friday, 9:00 AM – 5:30 PM
  • Must be onsite 3–4 days per week
  • Occasional evenings/weekends during trunk shows or special events
• Weekly visits to Downtown LA vendors as needed

COMPENSATION & BENEFITS

• $60,000 - 100,000 base salary based on experience
• Performance-based bonus opportunities
• Generous PTO, paid sick, and personal days
• Medical and dental reimbursement options after eligibility period
• 401(k) retirement plan with employer match

WHY JOIN?
This role offers the opportunity to bring one-of-a-kind custom jewelry pieces to life while working closely with a passionate, collaborative, and design-driven team. If you have deep experience in production and an appreciation for luxury craftsmanship, this is your chance to play a vital role in the ongoing success and growth of a respected, high-end brand.

ABOUT OUR CLIENT
Our client is a luxury custom jewelry brand known for its impeccable craftsmanship, refined aesthetic, and commitment to creating meaningful, personalized pieces. With a loyal clientele of collectors, connoisseurs, and private clients, they continue to set the standard for excellence in bespoke jewelry.

This role requires U.S. work authorization, as it is based in the United States. Sponsorship for employment visas is not available through CAZA Collective or our clients.

CAZA Collective proudly represents leading organizations across the diamond, gem, and jewelry industry. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.