Description

Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite.

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

We are filling classes for the following start dates:

• August 26, 2026
• September 16, 2026

Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training.

Schedule Details:

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Why Join Maximus? 

Competitive Compensation - Quarterly bonuses based on performance included
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO and Holidays
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement - Invest in your ongoing education and development
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs

Essential Duties and Responsibilities:

Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements
Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers
Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems
Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness
Navigate multiple computer systems while interacting with customers and perform data entry accurately
Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate
Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines
Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed
Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed
Facilitate translation or interpretation services for non English speaking customers according to procedures
Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery
Meet Quality Assurance (QA), productivity, and other key performance metrics
Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures
Perform other related duties as assigned by management

Minimum Requirements:

High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
 
Job Requirements:

Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST)
High School Graduate or GED with 0 - 1 years' experience
Internet Access: Minimum of 20Mbps download & 5Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency and perform under pressure
Excellent Attendance (no time off during training)
Organization and work prioritization skills
Proficient in utilization of Teams
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls

Day 1 requirements:

Must be able to work onsite on Day 1 for equipment training
Must be able to complete classroom and on-the-job training with no time missed.
Must be willing and able to work with webcam on during training and other meetings as instructed by management

Home Office Requirements:

A quiet, professional work-space free from distractions and background noise
A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided.
Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
Combination of education and experience