Description

Position Summary

NASFAA seeks a customer-service-focused Database Specialist to serve as the internal point of contact for our AMS, iMIS. This role prioritizes two stakeholder sets - supporting staff and leadership constituents during and after a transition from the current platform to the cloud-based version, and to members in the delivery of assistance for member questions, payments, and other support areas.  

While this position is housed within the Membership Department, it is a cross-functional role as this person will work with internal and external teams to maintain, modify, train, and guide the use of the iMIS Staff site. Further, this role will be integral to the migration from use of the desktop platform to the site-based one; testing, data confirmation, report updating and writing, and other related tasks.   

The ideal candidate is well-versed in multiple versions of iMIS and maintains a service-focused demeanor, making the nuances of the database management approachable and understandable. They can get into the details of the data, work with internal and external teams to determine the best delivery method, and help enable constituents to self-serve.

Requirements

Responsibilities
Include but are not limited to the following work activities.

Database & Staff Site Management

• Shadow and support the Director of Membership and Database Services
• Create, modify, deliver, and facilitate self-service for one-time and ongoing data reports, mailing lists, and similar requests
• Customize and maintain the IMIS staff site; serve as the primary contact for staff support
• Develop documentation, user guides, training pathways, and related materials and efforts for internal and external audiences
• Conduct requirement gathering from stakeholders for data needs, and deliver solutions to facilitate organizational goals
• Assist in data updates, yearly processes, data migration, and merging; additionally, strategize with related teams on process improvements, alternate approaches, software options, and other tools to optimize efficiency and experience
• Create member target groups, datasets, and other data connections as needed for integration with NASFAA online entities and related partners
• Perform data analysis and accuracy testing across multiple interconnected sources
• Work closely with finance and accounting staff to ensure reconciliation and accuracy of financial data and reporting
• Participate in and provide information for annual audits
• Work closely with the multi-departmental teams for online and database-related projects
• Other duties as assigned

Member & Constituent Support

• Provide phone and email support to members on one scheduled day per week, and others as needed
• Process offline payments
• Collaborate with the Membership Team to identify recruitment opportunities, service gaps, and strategies to improve member acquisition and retention
• Help translate member feedback into actionable engagement and business process strategies to enhance experience and increase efficiency
• Leverage marketing automation and other tools to deliver clear, consistent messaging 
• Support and ensure user adoption and compliance with tools, data, and assets

Qualifications

Minimum Qualifications

• Bachelor’s degree in information technology, data management/analytics, business information systems, or related discipline
• Significant experience implementing and supporting iMIS; both desktop and cloud-based versions
• Experience with query and report writing, SQL, and IQAs
• Experience maintaining, creating, and modifying custom reports in SSRS, Power BI, and iMIS Report Writer 
• Experience with payment processing systems (PayPal, GlobalPay, Stripe), and familiarity with accounting and payment practices

Preferred Qualifications

• Experience in designing and leading UA testing; previous experience with iMIS migration is a plus
• Experience with ticketing and tracking, project management, and related systems (i.e. Jira, Asana, and related products)
• Experience with web content management systems

Skills 

• Proven ability to work effectively across departments and manage competing priorities
• Strong written and verbal communication skills, a customer-service mindset, and the ability to tailor messaging to diverse internal and external audiences
• Comfortable operating in evolving environments with ambiguity and shifting priorities
• Demonstrated initiative and a driven, problem-solving mindset

NASFAA Culture 

NASFAA is a remote-first, mission-driven national organization dedicated to supporting the financial aid profession and advocating for policies that expand student access and success in higher education. NASFAA maintains a fast-paced environment grounded in strategic planning, creativity, and problem-solving.  

NASFAA is committed to attracting and retaining a diverse and talented workforce. It is the policy of NASFAA not to discriminate against any applicant for employment based on disability or veteran status. Reasonable accommodations are provided to employees whose ability to perform their job is affected by pregnancy, childbirth, breastfeeding, or related medical conditions. NASFAA is an equal opportunity employer.

To Apply 

This is a full-time, exempt position. The salary range is $90,000 - $95,000. NASFAA offers excellent benefits, including 100% paid health insurance premiums for employees and partially covered dependent coverage, as well as a contributory retirement savings plan. Interested applicants should apply at http://www.nasfaa.org/datatbase_specialist_application by Friday, September 4, 2026, for full priority consideration. The position will remain open until filled. Applications will be reviewed on a rolling basis.