Description

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services.  Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
• Maintain a “Safety First” attitude with client and personnel
• Good understanding or local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions / concerns regarding site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

Requirements

What you’ll need: 

Experience, Education & Certifications:

• High school diploma or G.E.D
• 3-5 years of management experience in Paratransit AND Fixed Route Transit industry
• Experience monitoring the delivery of contractual services
• Must possess a valid current driver’s license
   

Skills:

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality
   

Even better if you have...

• Prior contract and or project management experience preferred
• Experience in managing a Union environment preferred
• CDL Class B with Passenger Endorsements preferred