Description

Overview

Oversees and maintains all facets of the Golf Operation department including, but not limited to:

Golf Shop operations and managing tee sheet/revenues, operating POS system, managing and training Golf Shop, Customer Care and Guest Services teams, overseeing Driving Range operations, heading merchandise operations, ensuring memorable and smooth customer experience. Provides professional support, direction, management, training, and leadership to Golf Operations associates. Promotes and nurtures customer relations to enhance the quality of the golf experience. Responsible for the day-to-day golf operations.

Essential Responsibilities

Essential Duties:

• Oversees golf operations including planning, developing, and approving specific operational policies, program, procedures and methods in concert with general Club policies for all areas of Golf Operations department.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs of the guests. Ensures that associates provide an elevated level of customer service.
• Provides leadership and vision to golf staff, building people, and preparing them for career advancement.
• Responsible for implementing and maintaining excellent service standards and execution to achieve guest satisfaction.
• Manages department members that may include, but is not limited to: Assistant Golf Professionals, Guest Services Attendants, Customer Care Attendants, and Teaching Professionals.
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding and disciplining associates; addressing complaints and resolving problems for department.
• Works closely with other department heads, including the Tournament Sales department, Superintendent, and Food & Beverage Management, on a daily basis to ensure timely communication and to establish a good working relationship between departments and smooth execution of all golf-related events.
• Responsible for tee sheet activity, merchandise inventory, range operations, guest service operations, cart fleet, running in-house tournaments, leading Golf Operations execution on external tournaments, and rules; audits all areas as well to ensure compliance.
• Assists in the development and day-to-day tracking of the budget and business plan. Helps to control expenses in relation to revenues.
• Administers Point of Sales applications needs as it applies to golf sales, merchandise sales, and member/guest billing. Connects with Accounting on policy and procedures, updates, and implementation.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks as scheduled and makes adjustments prior to submitting to payroll. Monitors hours to maximize productivity and minimize overtime.
• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs.
• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

                                             

Education/Experience:

Bachelor's degree (BA) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

 

Physical Demands:

Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells. Occasionally lifts up to 50 pounds.

 

Environment/Noise:

Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions. Noise level is moderate.

 

Certificates/Licenses:

Class A member of PGA/LPGA

 

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.

 

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Disability insurance
• 401(k) retirement savings plan with employer % contribution
• Generous paid time off