Description

Overview

Assists in administering all daily Golf Operations department duties including golf shop operations, tee sheet and revenue management, operating the POS system, managing and training golf shop, customer care and guest services teams, helping oversee driving range operations, assisting with merchandise, and ensuring a memorable and smooth customer experience.

Experience Required

• Associate's degree (AA); or one to two year+ related experience and/or training; or equivalent combination of education and experience.
• Current PGA/LGPA Membership preferred.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Ability to regularly stand, walk, and sit; occasionally climb, balance, stoop, kneel, crawl, or crouch; and occasionally lift up to 50 pounds.

Essential Responsibilities

• Work closely with the Head Golf Professional in running and managing all areas of the Golf Operations department.
• Plan, develop and approve operational policies, programs, procedures and methods in concert with general club policies.
• Participate in interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and resolving complaints and problems.
• Assist in administering POS applications for green fee sales, merchandise sales, and member/guest billing.
• Reconcile daily tee sheets, perform check-in, receive payments, resolve discrepancies, and audit transactions.
• Assist in coordinating local membership programs through sales, payment execution, and member satisfaction.
• Monitor financial performance and help craft action plans versus budgets.
• Promote club golf activities and help run internal and external tournament events.
• Maintain a clean, orderly, and well-stocked golf shop and assist with merchandise procurement and expense tracking.
• Prepare for golf outings including coordinating details and day-of execution.
• Follow opening and closing procedures and help create systems for tracking and accountability.
• Serve as Manager on Duty as needed to lead performance and handle issues.
• Incorporate safe work practices, maintain regular and reliable attendance, and perform other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.