Description

Maximus is hiring Bilingual Outreach CSRs (English/Spanish) in Escondido, CA! In this role, Outreach CSRs represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.

**This is an onsite position working from our Escondido office. Willingness to travel throughout the county or neighboring counties is required.**

Why Maximus?

  Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Tuition Reimbursement - Invest in your ongoing education and development.
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

  Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Competitive Compensation - Quarterly bonuses based on performance

Must reside in San Diego County and be willing to work onsite.
 
 
 
Essential Duties and Responsibilities:

- Foster strong customer relationships, monitoring their engagement and progress.

- Collaborate regularly with customers to attain program goals and sustain eligibility for services.

- Conduct workshops and deliver various training services to customers.

- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

- Follow up with customers to ensure their needs are met and address any queries or concerns.

- Collaborate with team members, providing expertise and assistance in resolving participant issues.

- Maintain accurate and timely case notes for all customer interactions and document related activities.

- Share updates on outreach and engagement efforts with project staff.

- Report identified barriers hindering customer engagement with the Provider to project staff.

 
Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. 
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred