Description

Maximus is hiring Bilingual Outreach CSRs (English/Spanish) in Mountain View, CA! In this role, Outreach CSRs represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.

**This is an onsite position working from our Mountain View office. Willingness to travel throughout the county or neighboring counties is required.**

Why Maximus?

•       Professional Development Opportunities- Participate in training programs, workshops, and conferences.
•       Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
•       Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
•       Tuition Reimbursement - Invest in your ongoing education and development.
•       Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
•       Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
•       Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
•       Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
•       Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto,          Home, Renter's, and Pet insurance.
•       Competitive Compensation - Quarterly bonuses based on performance
•       Must reside in Santa Clara County and be willing to work onsite.

Essential Duties and Responsibilities:

•       Foster strong customer relationships, monitoring their engagement and progress.
•       Collaborate regularly with customers to attain program goals and sustain eligibility for services.
•       Conduct workshops and deliver various training services to customers.
•       Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
•       Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related                  needs.
•       Follow up with customers to ensure their needs are met and address any queries or concerns.
•       Collaborate with team members, providing expertise and assistance in resolving participant issues.
•       Maintain accurate and timely case notes for all customer interactions and document related activities.
•       Share updates on outreach and engagement efforts with project staff.
•       Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements:

•       High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
•       Reliable transportation and valid automobile insurance
•       Valid CA Driver's License
•       Knowledge of the local community
•       Willing and able to travel throughout counties as needed
•       Fluency in threshold languages (English and Spanish)
•       Six months of customer service experience
•       Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
•       Experience working with low-income and diverse populations preferred