Description

\u003cp\u003eFor more than 20 years, \u003cstrong\u003eAEG \u003c/strong\u003ehas played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003c/p\u003e\n\u003cp\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003c/p\u003e\n\u003cp\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCrypto.com Arena\u003c/strong\u003e is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eOwned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you want your work to show up in real moments, in a venue where history is made every night, there's a place for you here. Because it happens here.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eJob Summary:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Premium Services Manager is a key position within the Premium Services team.\u0026nbsp; The incumbent is responsible for business goal, enhancing the experience and retaining the business of all the Arena Suite Owners, Premier Suite Holders, Premier Table \u0026amp; Lounge Clients, Lexus Club Members, and theater Box Holders.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eEssential Functions:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eManages all the Arena \u0026amp; theater event communication that are distributed to entire Premium Seating client base of approx. 1,000 members.\u003c/li\u003e\n\u003cli\u003eManages high call volume, emails, and supports client services by being the primary contact for all Premium Seating members.\u003c/li\u003e\n\u003cli\u003eResponsible for creating ticket vouchers for all requests within CRM and maintaining the accuracy for reporting of ticket management system.\u003c/li\u003e\n\u003cli\u003eEducate Suite Administrators and guest on the online food\u0026nbsp; \u0026amp; beverage ordering software that generates sales for Levy Restaurants.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eRequired Qualifications:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eBA/BS Degree (4-year) within a hospitality or customer service field.\u003c/li\u003e\n\u003cli\u003e4-6 years of related customer services experience in sales, preferably in an arena, hotel, or retail setting.\u003c/li\u003e\n\u003cli\u003eExperience leading, developing and coaching teams is highly preferred.\u003c/li\u003e\n\u003cli\u003eExcellent people skills with an ability to interact effectively and in a professional, diplomatic and mature manner with clients, guests, and co-workers within the organization.\u003c/li\u003e\n\u003cli\u003eHighly organized with good coordinating and project management skills.\u003c/li\u003e\n\u003cli\u003eProficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), and ability to learn required business systems.\u003c/li\u003e\n\u003cli\u003eStrong verbal and written English language skills.\u003c/li\u003e\n\u003cli\u003eDemonstrated excellence in providing superior customer service.\u003c/li\u003e\n\u003cli\u003eAble to meet tight deadlines and work effectively in a high-pressure environment.\u003c/li\u003e\n\u003cli\u003eMust be able to work a flexible work schedule and work evenings, weekends and holidays.\u003c/li\u003e\n\u003cli\u003eKnowledge of ticketing, CRM and/or food and beverage ordering software.\u003c/li\u003e\n\u003cli\u003eMust demonstrate a positive and results oriented work style.\u003c/li\u003e\n\u003cli\u003eMust has strong influencing and negotiation skills.\u003c/li\u003e\n\u003cli\u003eAbility to work independently and autonomous, as well as in a team environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePay scale: $75,000 - $80,000\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus: \u003c/strong\u003e\u003cem\u003eThis position is not eligible for a bonus under the current bonus plan requirements.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits:\u003c/strong\u003e\u003cem\u003e\u003cstrong\u003e Full-time: \u003c/strong\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.\u003c/p\u003e\n\u003cp\u003eEmployer does not offer work visa sponsorship for this position.\u003c/p\u003e\n\u003cp\u003eThis Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)\u003c/p\u003e