Description

Summary

Who We Are

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Ideally situated across from the stunning and lush 40-acre California State Capitol State Park - and surrounded by restaurants, shopping, and nightlife - our recently redesigned downtown Sacramento, California hotel places you in a serene urban oasis within walking distance of the Capitol Mall, Crocker Art Museum, Old Sacramento Waterfront and more. Enjoy the expansive resort-style pool deck, savor an exquisite dinner beside an outdoor fireplace, or take in the city skyline views from your guest room.

The Opportunity

We are seeking a professional, service-oriented Security Agent to join our team at a high-profile downtown hospitality property with 24/7 security operations. This role is ideal for individuals who thrive in a fast-paced, team-based environment and understand that hospitality security is built on visibility, professionalism, and exceptional guest interaction.

Our Security Agents are responsible for maintaining a safe and welcoming environment for guests, associates, and visitors while upholding the highest standards of service and professionalism.

This is an hourly position with a compensation of $23.14 per hour.

We're proud to offer exceptional benefits which include:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Key Responsibilities:

• Provide a visible security presence throughout the property, including lobby, public areas, back-of-house, and parking facilities
• Deliver exceptional customer service while enforcing property policies and procedures.
• Conduct routine patrols and safety inspections
• Monitor CCTV, access control, and alarm systems
• Respond promptly and professionally to incidents, medical emergencies, disturbances, and safety concerns
• Write clear, accurate, and detailed incident reports
• Must be able to work a flexible schedule, including weekends and holidays
• Communicate effectively with guests, team members, management, and first responders
• Support emergency response procedures and life safety protocols
• Abide by Post Orders and organizational standards

Qualifications

• One year minimum of security experience
• Ability to stand and walk for prolonged periods. To include, but not limited to; standing, walking, lifting approximately 40lbs, and climbing multiple flights of stairs
• Comfortable with periods of exposure to hot and cold weather
• Proficient computer and cellphone skills. This role requires the use of application based reporting software
• Intermediate to advance literacy in English reading and writing
• High School Diploma or equivalent (GED)

Preferred Experience and Skills

• Previous hospitality security experience preferred
• Valid CA BSIS Issued Guard Card
• Excellent verbal and written communication skills
• Current CPR/AED & First Aid certification (Red Cross or ASHI)
• Report writing and investigative skills with attention to detail
• A true desire to satisfy the needs of others in a fast-paced environment
• ASIS or ALHEI certifications for roles
• Supporting training, education, and professional development.
• Comfortable using security technology systems (CCTV, access control, incident reporting software, etc.)
• Demonstrated customer service mindset
• Team-oriented with a proactive approach to safety
• Professional demeanor and appearance
• Strong situational awareness and sound judgment
• Ability to remain calm under pressure
• Associate and above College Degree; Preferably Criminal Justice, Business, or Computer Sciences focused

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Who You Are

If you are a tenured or new security professional looking for a stable, property focused team, with growth opportunities this is your ideal location.

Further, if you are committed to safety, professionalism, and hospitality excellence, we invite you to apply for this dynamic role.